Our services
Bytesma provides digital marketing and technical services including website development, SEO, answer engine optimisation (AEO), lead-generation systems, analytics setup, WhatsApp Business API configuration and automation. The specific deliverables, milestones and assumptions for a project are set out in a separate proposal, statement of work or service agreement.
Client responsibilities
You are responsible for providing accurate information, timely feedback, approvals, access and materials needed for the work. You must have the rights and permissions to provide content, customer data, brand assets and account access. You retain ownership and control of your Meta, WhatsApp Business, website, domain and other platform accounts. Bytesma is not Meta, WhatsApp or an official Meta Tech Provider.
Scope and project agreements
Each engagement is governed by its applicable project agreement or written scope. Changes, additional work and third-party requirements may affect timing and fees and should be agreed in writing. If these general terms conflict with a signed project agreement, the project agreement controls for that engagement.
Fees and retainers
Fees, payment timing, expenses and any monthly retainer are stated in the applicable proposal or agreement. You agree to pay approved work and expenses on time. Work may be paused when an undisputed amount is overdue or when required client access and approvals are unavailable.
Third-party platforms and charges
Services may depend on platforms such as Meta, WhatsApp, HubSpot, Google, Supabase, Vercel or other hosting, analytics and API providers. Their terms, availability, approvals, usage limits and charges apply separately. We are not responsible for changes, outages, suspensions or charges imposed by those providers.
Customer data and confidentiality
Each party will use the other party’s confidential information only for the engagement and take reasonable steps to protect it. You remain responsible for the lawful collection and use of your customer data and for providing any notices or consents required for your business. Our handling of personal information is described in the Privacy Policy.
Intellectual property
You retain ownership of materials you provide. Subject to payment and the applicable agreement, you receive the agreed rights to final project deliverables. Bytesma retains its pre-existing tools, processes, know-how, reusable components and templates, and may reuse general skills and non-confidential ideas. Third-party materials remain subject to their own licences.
No guaranteed results
We will perform the services with reasonable care, but we do not guarantee search rankings, answer engine placement, leads, bookings, revenue, conversion rates or uninterrupted availability. Results depend on factors outside our control, including competition, platform policies, budgets, market conditions and client execution.
Support and availability
Support channels and response expectations, if any, are those stated in the applicable agreement. Websites, integrations and automations can be affected by maintenance, providers, networks, approvals or events beyond our control.
Suspension and termination
Either party may end an engagement in accordance with its project agreement. We may suspend work or access where needed for security, unlawful activity, non-payment, missing approvals or a third-party platform issue. On termination, outstanding fees and agreed handover obligations remain payable.
Liability and applicable law
To the extent permitted by law, each party is responsible for its own acts and omissions, and neither party is responsible for indirect, incidental or consequential loss. Any liability limits, dispute process and applicable law are those set out in the relevant project agreement. Where an agreement does not specify these matters, they should be confirmed by the parties before work begins; no jurisdiction is stated here.
Contact
Questions about these terms can be sent to hello@bytesma.com. We may update these terms when our services or operating requirements change.