1. Submit your request
Email hello@bytesma.com with the subject line “Request Data Deletion”. This is a manual process; there is no automatic deletion workflow.
2. Include identifying information
Tell us the name and email address or phone number used to contact Bytesma, the business or project involved, and a short description of the information you want removed. Do not send passwords or other unnecessary sensitive information.
3. Verification and review
We review each request and may ask for additional information to verify that the requester is the relevant individual. We assess what information Bytesma controls, whether a legal or operational exception applies, and whether another business controls the relevant account or data.
4. Eligible information is deleted
Where deletion is required and permitted, we delete or anonymise the eligible personal information from systems that Bytesma controls and can reasonably access. Some information may need to be retained where required by law, for legitimate records, or to protect against fraud and abuse.
5. Client-controlled WhatsApp data
If your request concerns messages or personal information held in a client’s WhatsApp Business Account, CRM or other client-controlled system, we will refer you to the relevant business or help pass the request to it. That business is responsible for deciding and carrying out deletion in its own systems and under its own privacy notice.
6. Confirmation
We will communicate the outcome to the email address used for the request after our review, subject to applicable law and any limits on what we can disclose. For help with a request, contact hello@bytesma.com.