About Bytesma
Bytesma is an independent digital marketing agency. We help businesses configure and manage their own websites, WhatsApp Business Accounts, lead-generation journeys and automation systems. Bytesma is not Meta, WhatsApp or an official Meta Tech Provider.
Information we collect
We may collect information you choose to provide when you contact us, request a growth audit, submit a booking or enquiry, or communicate with us through WhatsApp. This can include your name, business name, phone number, email address, website, message, service requirements and booking details.
Information may be received through website forms, HubSpot lead form submissions, WhatsApp enquiries, our CRM systems and correspondence with our team. We may also receive technical information such as browser, device and interaction data when analytics or tag-management tools are enabled on the site.
How we use information
We use information to respond to enquiries, arrange calls or bookings, provide and improve our services, manage client relationships, support configured automations, understand website performance, prevent abuse and meet legal or operational obligations. Where enabled, AI-assisted automation may help organise, draft or route information. Human review and the relevant client instructions remain important for business decisions and customer communications.
Analytics and integrations
Where enabled, Google Analytics and Google Tag Manager may collect usage and event information to help us understand how the website is used and measure enquiries. These tools may use cookies or similar technologies according to their own policies and settings.
We may configure the Meta WhatsApp Business Platform for a client’s own WhatsApp Business Account. Messages and related information are handled for the relevant business and may be subject to Meta, WhatsApp and that business’s own privacy notices. Bytesma does not own or control a client’s WhatsApp account.
Service providers and data sharing
We may share information with service providers that help us operate the website, manage leads, host data, provide analytics, deliver communications or support an agreed client project. These may include HubSpot, Supabase, Vercel, Google services, Meta services and other providers enabled for a particular project. We do not sell personal information. We share information only as needed for the stated purpose, with client instructions, or where required by law.
Hosting, security and retention
Website and application systems may be hosted by Vercel, and project data may be stored in Supabase or other client-approved systems. We use reasonable technical and organisational measures appropriate to the information and service. No online service can guarantee absolute security. We retain information only for as long as reasonably needed for the purpose collected, an active client relationship, legitimate business records or legal obligations. The applicable client may control retention for data held in its own systems.
Your privacy rights
Depending on where you live and applicable law, you may have rights to ask for access to, correction of, deletion of or restrictions on the use of your personal information, or to object to certain processing. You may also withdraw consent where processing is based on consent. We may need to verify your identity and may be unable to fulfil a request where an exception applies.
Data deletion requests
To request deletion, email hello@bytesma.com with the identifying details described on our Data Deletion Instructions page. Requests for information held in a client-controlled WhatsApp account or CRM may need to be handled by that business.
Contact and policy updates
Questions about this policy can be sent to hello@bytesma.com. We may update this policy when our services, integrations or legal obligations change. The updated version will be published on this page with a new update date.